• Appointment cancellations should be made no later than 24 hours prior to scheduled visit.
• Please bring all medications that your child is currently taking at the time of your visit.
• Insurance cards must be presented for each visit.
• Co-payments and balances must be paid at check-in.

General Office Tips

• Call a few days in advance if you need a refill on medication, a referral to a specialist, immunization records, a school/camp form filled out or some other non-urgent request. Please do not wait until the last minute if you need something from the office.
• Be on time for appointments. If it is your first visit, it is good to show up 15-20 minutes early to fill out insurance forms and emergency information.  Late patients affect the office schedule and make other patients wait.
• Call early for a sick child appointment. If you call early in the morning, you are most likely to be seen that same morning or early afternoon.  If you call later in the day, you may not be seen until the late in the day or possibly the next day.
• Consider scheduling your child's wellness checkup in the summer when the office will be less busy. This may give you more time with the doctor and you will be less likely to wait for an appointment.
• Prepare a list of questions that you would like to discuss with the doctor for your visit. Getting your questions answered can prevent unnecessary calls or returns.
• Ask questions if you don’t understand or agree with the doctor.  A little discussion about your concerns can prevent misunderstandings and reassure you about what the physician is doing.
• Provide the office with feedback about your visits. If you have a problem with an office staff, let the Administrative Assistant or doctor know.
• Find someone to watch your other kids when you come to your appointment. This may not always be possible, but you will have a better visit if there are not 2 or 3 extra kids running around.

Reasons for Delays

• The doctor has been called to the hospital for an urgent problem, such as a delivery or emergency case.
• A very sick patient is in the office and they are working to help this patient.
• Fitting a sick child into the daily schedule.
• Patients show up late for their appointments.